We help property managers eliminate exterior headaches.
Weekly inspections, professional reporting, and full vendor coordination for commercial properties across the Tri-Cities.
Licensed Tennessee LLC · $1M General Liability + Commercial Auto Insured · Serving Kingsport · Johnson City · Bristol
Every week without an inspection is a week of exposure
Parking lots, roofs, drainage, and ADA access don't fail all at once — they fail quietly, between visits, until something goes wrong. When it does, the only defense is documentation.
(median $60,000)
($150,000+ for repeat)
tenant who leaves
Not landscaping. Not pressure washing. Not maintenance.
Castellan is the operations layer for a commercial property's exterior — we manage, document, and coordinate everything happening outside your building so nothing gets missed.
Inspect
A weekly on-site walkthrough of every exterior system — parking lot, facade, roof, drainage, lighting, signage, ADA access — with full photo documentation.
Document
A professional condition report after every visit. A defensible, timestamped record of exactly what was found and when — not a memory.
Coordinate
When something needs fixing, our vetted vendor network handles it — scheduled, overseen, and signed off. You're never the one making the call.
Packages
Every package is built around a weekly inspection. The difference is what happens with what we find. Pricing is per property — every package is available whether you have one property or fifty.
Essential
Owners who mainly need documentation and peace of mind — one property or many.
- Weekly on-site inspection with photo documentation
- Litter pickup & common-area blowing on each visit
- Weekly condition report (PDF)
- Hazard & issue tracking log
- Emergency issue notification within 24 hours
Professional
Property managers who are tired of chasing vendors themselves, on any number of properties.
- Everything in Essential
- Full vendor coordination across trades — scheduling, oversight, sign-off
- Monthly property condition summary
- Vendor performance tracking
Premium
Owners and portfolio managers who want the full exterior operation off their plate entirely.
- Everything in Professional
- Sole point of contact for all exterior matters
- 24/7 emergency response coordination
- Annual property condition report (insurance/legal grade)
- Priority scheduling on all vendor work
- Quarterly strategic review with ownership
Vendor work Castellan schedules and oversees (Professional & Premium) carries a 12% coordination fee, disclosed up front in every service agreement. Managing 20+ properties? Ask about our large-portfolio discount. Get a custom quote — contact us.
Why Castellan
Local, not a call center
Based in the Tri-Cities. We know the storm patterns, the local contractors, and your property — not a rotating subcontractor from out of state.
A construction background, not just a checklist
Years in roofing, framing, masonry, and remodeling means we know what a real problem looks like — and can vet contractor work on sight.
Proactive, not reactive
Vendors show up when called. We're looking for problems before they become a call — and before they become a claim.
One number for everything exterior
A vetted vendor network across every trade, already in place, so you're never scrambling to find someone who can fix it.
Get a Free Inspection of Your Property
See exactly what we find — no cost, no obligation. We'll walk your property and hand you the same photo-documented condition report every client gets, weekly, so you can judge the value before you spend a dollar.
Let's talk about your property
Serving commercial property managers and owners across Kingsport, Johnson City, and Bristol, Tennessee.